kv33's Privacy Policy

1Personally Identifiable Information

For account registration and service delivery, kv33 may collect the following information:

• Full name and date of birth
• Email address and mobile number
• Bangladeshi National ID (NID) number or passport number (for identity verification)
• Residential address
• Bank account or mobile banking number (bKash, Nagad, Rocket, Upay)

1.2Automatically Collected Information

When you use the kv33 platform, certain information is collected automatically:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Login and logout times
• Transaction history and gaming activity
• Operating system and device type (mobile/desktop)

1.3Communication-Related Information

When you contact our customer support team — via live chat or email — we may keep a record of the content and timing of that conversation, which helps us improve our service quality.

2How We Collect Information

kv33 collects information in the following ways:

• Directly provided information: Information you give us when creating an account, completing identity verification, or contacting customer support.
• Automatic collection: Through cookies, log files, and similar technologies while you use the platform.
• Transaction processing: Information received from payment processors during deposits and withdrawals.
• Identity verification services: Through trusted third parties as part of the Know Your Customer (KYC) process.

3How Your Information Is Used

kv33 uses collected information for the following legitimate purposes:

• Account management and verification: Confirming your identity and maintaining account security.
• Service delivery: Operating the gaming platform and processing deposits and withdrawals.
• Customer support: Resolving your questions and complaints.
• Security and fraud prevention: Monitoring to prevent illegal activity and money laundering.
• Responsible gaming: Identifying unusual gaming behaviour and providing appropriate support.
• Service improvement: Analysing user experience to improve the quality of the platform.
• Legal compliance: Adhering to applicable laws and regulations.
• Communication: Sending important service updates and account-related notifications.

4When and With Whom Information Is Shared

kv33 does not sell or rent your personal information to third parties. However, information may be shared in limited circumstances as follows:

• Payment processors: Information required to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfers.
• Identity verification services: Trusted partner organisations for completing the KYC process.
• Technology service providers: Companies that assist in operating the platform, who are bound by strict confidentiality agreements.
• Law enforcement agencies: Information required pursuant to legal orders or court directives.
• Fraud prevention: With relevant authorities in cases of suspected money laundering or fraud.

5Security Technology and Practices

kv33 uses industry-standard, up-to-date technology to protect your information:

• SSL/TLS encryption: All data exchanged between your device and our servers is transmitted over encrypted channels.
• Data encryption: Stored sensitive information is secured with strong encryption algorithms.
• Access controls: Only authorised staff, and only when specifically required, can access personal information.
• Regular security audits: Security audits are conducted regularly to identify system vulnerabilities.
• Firewall and intrusion detection: Advanced protection layers to prevent unauthorised access and cyber attacks.

However, it is not possible to guarantee 100% security when transmitting information over the internet. Alongside our best efforts, we also ask you to help maintain the security of your account — use a strong password and never share your login details with anyone.

6What Cookies Are and How They Are Used

Cookies are small text files stored on your device. kv33 uses the following types of cookies:

• Essential cookies: Required for the platform's core functionality — maintaining login sessions and security verification.
• Functional cookies: To remember your preferences, such as language selection or gaming settings.
• Analytics cookies: To collect anonymous statistics for understanding user behaviour — these cannot identify you individually.

You can disable cookies in your browser settings. However, disabling essential cookies may limit some functionality of the platform.

7Game Providers & Partners

The kv33 platform features content from world-class game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, and NetEnt. These providers may have their own privacy policies and may independently process certain gaming data.

Payment service providers — mobile banking services such as bKash, Nagad, Rocket, and Upay, as well as bank transfer organisations — may collect certain information for transaction processing, which is governed by their own privacy policies.

8Your Control Over Personal Information

As a registered user of the kv33 platform, you have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request correction of inaccurate or incomplete information.
• Right to deletion: In certain circumstances, you may request deletion of your personal information (however, if legal obligations exist, it may not be possible to delete all information).
• Right to object to processing: You may object to the processing of your information for specific purposes.
• Right to data portability: You may request a structured copy of your data.
• Right to opt out of marketing communications: You may remove yourself from promotional communications at any time.

To exercise these rights, email us at [email protected] or contact us via 24/7 live chat. We will process your request as promptly as possible.

9How Long Information Is Kept

kv33 retains your information only for as long as necessary:

• Active accounts: For the duration the account is active and for the legally required period after it is closed.
• Financial transaction records: For the period determined by applicable financial laws and regulations.
• Identity verification documents: For the period required under Anti-Money Laundering (AML) laws, even after account closure.
• Customer support records: For a limited period to ensure service quality.

Once the required period has passed, information is securely deleted or anonymised.

10Restriction for Those Under 21

kv33 strictly provides services only to those aged 21 and above. We do not intentionally collect any personal information from minors.

An age verification process is in place during account registration. If we have reason to suspect that a user is under 21, we reserve the right to immediately suspend that account and delete the associated information.

If you become aware that a minor known to you is using this platform, please contact us.

11How This Policy Is Updated

kv33 may update this Privacy Policy from time to time. The Policy may be revised due to changes in the service, the introduction of new technology, or legal requirements.

• For significant changes, we will send advance notice to your registered email address.
• If the "Last updated" date at the top of the page changes, it means the Policy has been revised.
• Continuing to use the platform after a new policy takes effect will be considered your agreement to the updated policy.

The latest policy will always be available on this page. We recommend reviewing it regularly.

12Privacy Questions & Requests

If you have any questions, concerns, or data-related requests regarding this privacy policy, please contact our customer support team:

We place the highest importance on your privacy and are committed to resolving any request you have as quickly as possible.